How to setup a vCIO Process?

How to setup a vCIO Process?

Setting up a vCIO Process can be a bit tricky, we know. This guide will help understand how to set it up the way you want.

Steps

The very first thing you need to do is define (with a pen and paper) what you want to have as a process, so:

1) Define how many meetings you wish to hold with your client within a year
2) Decide if you should perform an Audit before any of those meeting to prepare it
3) Set the offset of each item from a "to be determined for each company" date that we'll call the "alignment date"
4) Decide who should get a notification about the upcoming event and how much in advance (to give them enough heads-up to do it).

That alignment date is often the client's start of the fiscal year. That's when the budget comes into effect and if you'd like to have a say in it, you should meet some time before that gets approved.

Example

Typically, you want to meet a month or two before the start of your customer's fiscal year. Let's say it's June 1st.  Then every 3 months after that to review the process. The would result in the following process items:

Type

Type of meeting

Actual date

Offset from June 1st (start of fiscal year)

Notify

Meeting

Annual Strategy

May 1st

1 month before

Account Manager & vCIO

Meeting

Quarterly Follow-Up

August 1st

2 months after

Account Manager & vCIO

Meeting

Quarterly Follow-Up

November 1st

5 months after

Account Manager & vCIO

Meeting

Quarterly Follow-Up

February 1st

8 months after

Account Manager & vCIO

And, if you wish to perform an IT Audit before the annual meeting to ensure you have a clear view of the issues and problems to include in the proposals, you would add it as the very first item, maybe a month before the meeting (so 2 months before the start of the fiscal year).

In Propel, this would all look something like this:



    • Related Articles

    • How to reset a Company's vCIO Process to the Account Master template?

      A Company's vCIO Process can be customized to differ from the Account's Master Template. To reapply the Account's default template and remove any customization, do the following: Delete (not Cancel) all items Temporarily change the Company's vCIO ...
    • Outlook 365 Calendar integration for vCIO Process Meetings

      To facilitate keeping track of client meetings, you can push a vCIO Process Meeting straight to your Outlook 365 Calendar and invite attendees exactly as if you had created the meeting invitation directly from Outlook. Watch the following video for a ...
    • Notifications to vCIO / Account Manager

      Propel Your MSP can send notifications to your vCIOs and/or Account Manager provided they have an account on Propel and are associated to a Company. Note: Propel Your MSP never emails anything to your customers Notifications: Event Possible ...
    • New Company Setup - Checklist

      When propelling a new company for the first time, you should follow this checklist: Confirm the vCIO and Account Manager assignment Assign a vCIO Process to the company Check the quality of the asset data Confirm the Asset Mapping Fix up the RMM data ...
    • Company Team Members (vCIO and Account Managers) from PSA Users

      Team Members (vCIO and Account Managers) are assigned from the list of PSA Users. This allows setting up a company's vCIO and Account Manager even if the said vCIO does not yet have a User Account in Propel Your MSP. For ConnectWise Manage, it is ...